The Internet of Things (IoT) presents CSPs with the opportunity to be deeply involved in their business customers’ success, beyond providing connectivity services. Unlike many other ICT offerings, IoT is intrinsically related to the connection between smart devices and local, central or cloud systems. Communications parameters are important, and requirements vary depending on the IoT application. Cost of communications is a critical factor in determining the viability of IoT solutions.

CSPs are very well positioned to participate in the IoT market, with the potential of increasing revenue and margins by enabling businesses and other organizations to derive value from IoT projects. These projects address enterprise core business, and enterprises expect CSPs to provide the control and ability to manage devices and connections. Where CSPs take on this role, they become partners with their customers, maintaining and enhancing business-critical systems.